SlotCatalog FAQ — all your questions answered here

SlotCatalog supports the most popular payment methods in Bangladesh. Currently available:

• bKash — Minimum deposit ৳200; withdrawals are typically processed within 15 minutes.
• Nagad — Minimum deposit ৳200, instant credit.
• Rocket (Dutch-Bangla Mobile Banking) — starting from ৳300.
• Bank transfer — From ৳1,000, within 1–3 business days.

There are no hidden charges on any method. A minimum of ৳500 applies for withdrawals. KYC verification may be required before your first withdrawal.

SlotCatalog does not require KYC for regular betting or small withdrawal amounts. However, ৳10,000 or more KYC verification may be requested at the time of withdrawal or if unusual account activity is detected. Required documents:

• Proof of Identity: Clear photos of the front and back of your National ID (NID) or passport.
• Selfie: A selfie holding your NID.
• Proof of Address (if required): A photo of your electricity or gas bill — must be within the last 3 months.

Photos must be clear and in focus. You can send them directly to support@slotcatalog.bet or via live chat. Verification is usually completed within 24 hours.

Forgetting your password is perfectly normal. Recovering access to your SlotCatalog account is straightforward:

• Step 1: login page Go to the login page and click "Forgot Password?".
• Step 2: Enter your registered mobile number or email.
• Step 3: You'll receive a 6-digit OTP on your mobile or a reset link via email.
• Step 4: Set a new password using the OTP or the link provided.

The whole process takes under 2 minutes. The OTP is valid for 5 minutes. If you run into any issues, contact support.

Yes, SlotCatalog takes responsible betting very seriously. You'll find the following tools in your account settings:

• Deposit limit: Set a daily, weekly, or monthly deposit cap. Reductions take effect immediately; increases take 72 hours to apply.
• Session timer: Set a limit on how long you play in one session — you'll get an auto-alert when time is up.
• Cooling-off: Temporarily suspend your account for anywhere from 1 day to 6 weeks.
• Self-Exclusion: For a long-term break, contact support — it applies for a minimum of 6 months.

To learn more about these tools, responsible gaming page Go.

No, absolutely not. The minimum age to register on SlotCatalog is 18. This is a strict requirement with no exceptions.

Your date of birth is required at registration and is verified at that point. During the KYC process, your age is confirmed again using your National ID. If anyone opens an account with false information and is later found out — that account and all associated balance will be permanently cancelled.

If you share a device with younger family members, be careful and keep your password private. For more on this, responsible gaming page you will.

Yes, there are two ways to suspend or permanently close your account:

• Temporary break (cooling-off): Go to Profile Settings, select the "Responsible Gaming" option, and deactivate your account for a period of 1 day to 6 weeks. Your account will reactivate automatically once the period ends.
• Long-term or permanent closure: Email support@slotcatalog.bet or let us know via live chat. A minimum 6-month self-exclusion will apply — this cannot be reversed before the period ends.

Withdraw any remaining balance before closing your account. If an active bonus's wagering requirements are not met, the bonus may be forfeited.